SHIPPING

ORDERS RECEIVED BEFORE:

-5AM PT
-8AM ET
-1PM GMT
-2PM CET
-9PM CST

 

WILL BE SHIPPED SAME DAY BY OUR FULFILLMENT TEAM.

ORDERS RECEIVED AFTERWARDS WILL BE PROCESSED SAME DAY UP UNTIL 7PM CET AND PREPARED FOR SHIPPING THE FOLLOWING DAY.

TRACKING NUMBERS WILL BE AUTOMATICALLY DISPATCHED VIA EMAIL.

SHIPPING TIMES DEPEND UPON LOCATION.

THE MAJORITY OF EUROPEAN COUNTRIES CAN AVAIL OF 1-2 DAY SHIPPING WITH A SELECT FEW NATIONS WHO CANNOT(ITALY AND AUSTRIA).

ORYX ISLES OFFERS COMPLIMENTARY SHIPPING ON ALL ORDERS.

COMPLIMENTARY DHL EXPRESS IS AVAILABLE FOR EU ORDERS WITH A VALUE GREATER THAN €150.

ALL ORDERS WITHIN EUROPE* ARE FULFILLED VIA DHL EXPRESS(COMPLIMENTARY ABOVE €150) AND DPD.

ORDERS OUTSIDE EUROPE WILL BE FULFILLED VIA DHL EXPRESS.

DHL EXPRESS IS 1-2 DAYS WORLDWIDE, SUBJECT TO POSSIBLE CUSTOMS INSPECTIONS.

PRICES ARE VAT INCLUSIVE.

DUTIES ARE COVERED BY ORYX ISLES. 

 

RETURNS

CUSTOMERS CAN AVAIL OF COMPLIMENTARY RETURNS UP TO 20 DAYS POST DELIVERY. 

ALL RETURNED ITEMS MUST BE UNWORN(EXCEPT FOR TRYING PIECES ON), UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. 

IF ORYX ISLES DETERMINES THAT ANY PRODUCTS ARE NOT IN THE ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU. SHIPPING FEES WILL FALL UPON THE CUSTOMER UNDER SUCH CIRCUMSTANCES.

WE ENCOURAGE RETURNS TO BE FILED PROMPTLY IN CASE OF COURIER DELAYS.

FOR UP TO 1 YEAR, SUBJECT TO PRODUCT STOCK, WORKMANSHIP DEFECTS MAY BE EXCHANGED FOR THE SAME PRODUCT, A SIMILAR PRODUCT OR STORE CREDIT. DEFECTIVE PRODUCTS MUST BE RETURNED. 

IF ORYX ISLES DETERMINES THAT THE PRODUCT HAS BEEN TAMPERED WITH, AN EXCHANGE WILL NOT BE GRANTED.

 

 

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US - SUPPORT@ORYXISLES.COM.

 

*Orders may be impacted by courier or customs delays that are out of our control

*Standard shipping to Italy and Austria will be fulfilled by GLS.